Pacific Sands Apartments 

YOUR PRIVACYProperty Vine complies with the Privacy Act 1988 (Cth) (“Privacy Act”) as amended by the Privacy Amendment (Enhancing Privacy Protection) Act 2012 (Cth)(“Amendment Act”) and has adopted a set of principles in its policy which is consistent with the Australian Privacy Principles as amended in March 2014 (APPs).You may change your details at any time by advising us in writing via email.STORAGE AND SECURITY OF YOUR INFORMATIONWe receive and store information you enter on our website or give us in any other way from time to time. You may provide basic contact information such as your name, phone number, address, and email address to enable us to send information and we may also collect additional information at other times, including but not limited to, when you provide feedback, change your content or email preferences, respond to a survey, or communicate with Property Vine customer support or queries.We may use personal information collected from you for the purpose of providing you with direct marketing material, updates regarding our websites of Property Vine and information in the form of a newsletter. If you wish to cease receiving any such information you may let us know either by email or unsubscribing at any time and your request will be actioned as soon as possible. Individual profile and company details are not used for any other purpose. Details are only supplied to a third-party supplier when it is required by law or to protect Property Vine copyright, trademarks and other legal rights.We respect the privacy of our online visitors. We may collect information on or through this website that can personally identify you. For example, we collect personally identifiable information which you volunteer to us to respond to visitor questions and comments about us and our products and services, and to mail e-newsletters (‘Personal Data’).We will use all reasonable means to protect the confidentiality of your Personal Data while in our possession or control. We will not knowingly share any of your Personal Data with any third party other than our service providers who assist us in providing the information and/or services we are providing to you. To the extent that we do share your personal information with a service provider, we would only do so if that party has agreed to comply with our privacy standards as described in this privacy policy. Some of our service providers may be overseas and may not be subject to Australian Privacy Laws.Any non-personal information, communications and material you send to this website or to us by email, or which we obtain from third parties without promises of confidentiality, may be kept, used and disclosed by us on a non-confidential basis. We are free to use and reproduce any such information freely, and for any purpose whatsoever. Specifically, we will be free to use any ideas, concepts, know-how or techniques contained in such information for any purpose, including developing, manufacturing or marketing products.DISCLOSURE OF YOUR INFORMATIONWe may from time to time need to disclose certain information, which may include your Personal Data, to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request. Also, Property Vine may use your Personal Data to protect the rights, property or safety of Property Vine, its customers or third parties.Finally, if there is a change of control in one of our businesses (whether by merger, sale, or otherwise), or a sale or transfer of its assets, customer information, which may include your Personal Data, could be disclosed to a potential purchaser under an agreement to maintain confidentiality, or could be sold or transferred as part of that transaction. And finally, we would only disclose your information in good faith and where required by any of the above circumstances.HOW DO WE COLLECT YOUR PERSONAL INFORMATION?When collecting personal information from you, we may collect in ways including:·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;through your access and use of our website·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;by telephone, letter, fax or email·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;during conversations between you and our representatives·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;by contracting with us·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;by entering competitions, promotions or requesting information or material from us·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;completing surveys or providing feedback·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;We may also collect personal information from third parties including:·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;from third party companies such as credit reporting agencies, law enforcement agencies and government entities·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;your representatives (lawyers, accountants and financial advisers)·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;your employer·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;publicly available sources of information or any other organisations where you have given your consentTHIRD PARTIESProperty Vine does not and will not sell or deal in personal or customer information. We will never disclose your personal details to a third party except the necessary information required by providers of products or services you have purchased or to protect the rights, property or safety of Property Vine, its customers or third parties or if required by law.We may however use in a general sense without any reference to your name, your information to create marketing statistics, identify user demands and to assist it in meeting customer needs generally. In addition, we may use the information that you provide to improve our website and services but not for any other use.We may send you direct marketing communications and information about our products and services that we consider may be of interest to you. These communications may be sent in various forms, including mail, SMS, fax and email, in accordance with applicable marketing laws, such as the Spam Act 2003 (Cth). If you indicate a preference for a method of communication, we will endeavour to use that method whenever practical to do so. In addition, at any time you may opt-out of receiving marketing communications from us by contacting us.SECURITYProperty Vine strives to ensure the security, integrity and privacy of personal information submitted to our website, and periodically updates its security measures in light of current technologies.LINKSThis website may contain links to other websites. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that Property Vine is not responsible for the privacy practices of such other websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personally identifiable information. This privacy statement applies solely to information collected by this website.CHANGE IN PRIVACY POLICYAs we plan to ensure our privacy policy remains current, this policy is subject to change. We may modify this policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on this website. Please return periodically to review our privacy policy.If you have any questions or concerns at any time about our privacy policy or the use of your personal information, please contact us at&nbsp;<a href="mailto:info@property-vine.com.au" rel="noopener noreferrer" target="_blank" style="color: black;">info@property-vine.com.au</a>&nbsp;and we will respond within 48 hours. If you would like further information on our Privacy Policy or if you have any concerns over the protection of the information you have given to us or that we have collected from others, please contact us.

Guests under the age of 18 must be accompanied by an adult.Valid photo ID and credit card must be presented upon check in for verification. Where express check in options are used, this must be provided electronicallyCancellation Policy:Non-refundable rate – Full payment taken at time of booking.&nbsp;No cancellations or amendments permitted.Body Corporate By-laws:To abide by the Body Corporate Bylaws (a copy is located in the compendium within your apartment).Loss or Damage:• To pay for any loss or damage to the property and its contents during my occupancy of the property.• That I will not make any claim against (Hotel Name) or the owner, for any damages or loss to my goods or valuables during my occupancy of the room.• To pay a replacement fee for any keys/remotes damaged or not returned on the departure date.• To leave the room in a clean and tidy state and to pay additional cleaning fees, if not done so.• To pay a deodorize fee of $200.00 if smoke is detected within the unit.&nbsp;Personal Information:• Agree to the disclosure of personal information to persons requiring that information in the normal activities of maintaining the property on a day to day basis (tradesmen, housekeeping).Credit Card Surcharge:• I acknowledge a credit card surcharge is applicable - American Express: 2.45% and Mastercard/Visa 1.6%.• At the managers discretion, a $200 call out fee can apply for after hours call outs involving issues caused by the guest.&nbsp;Party &amp; Alcohol Policy:I agree to abide by all the terms and conditions, and acknowledge that those terms and conditions form part of this agreement, including the (Hotel) Party &amp; Alcohol policy.There is a zero tolerance policy on parties being held in apartments or within the hotel grounds.• In the event that any apartment/guest is identified as having a party, (Hotel Name) reserves the right to request all occupants of the apartment, including the registered guest to vacate the premises immediately• In the event that eviction does occur, the registered guest will forfeit the tariff paid and is liable for any expenses resulting from additional cleaning, damage or repairs to the apartment or property grounds, and if an outsourced security company is called to assist in the eviction – a fee may be payable (approximately $200).&nbsp;I agree to the above statements and that I am authorised to provide the credit card details.Pet Policy:• No animals or pets allowed onsite.&nbsp;If you are found to have an animal in your room you will be asked to vacate immediately without refund and will be required to pay for room to be fumigated.HousekeepingWe ask that you leave your apartment in a clean and tidy manner on departure.&nbsp;This includes taking excess rubbish to the refuse area and loading used cutlery, crockery and glassware in the dishwasher.&nbsp;Apartments left in an unreasonably dirty state may incur an additional cleaning charge.Housekeeping ServicesIf you are staying 7 nights or longer, a full clean and linen change will occur during your stay and every application week thereafter.&nbsp;Please contact reception if you wish to arrange additional housekeeping services (costs apply and will be confirmed when arrange the service).

Please note the Pool & BBQ area will be closed 6th - 9th May 2025 inclusive for renovations. We apologise for any inconvenience this may cause.